For CDs, Books, DVDs, FLAC and MP3 files: All sales are considered final due to the nature of the recordable medium, so it is important that you take the time to listen to the sound files we offer on-line in order to be sure that you are confident that the music you are buying is something that you will enjoy listening to. We have a lot of free information for you to engage with prior to making your purchase as well that should help you to make an informed decision. Sound file samples are available for all of our albums to listen to prior to purchasing. We also offer a FREE Sampler CD, which gives you the opportunity to listen to an audio intro about Visionary Music and ShapeshifterDNA along with clips from each of our soundscapes before you decide which ones to purchase. If you follow these suggestions, there would be no need for a return.
Jewelry: We will accept returns on jewelry items as long as they are in re-sellable condition, minus a 15% restocking fee. If you break one of the pendants within the first 30 days, we may be able to offer a discounted price on a replacement depending on availability.
Dancing Helix: If any damage occurs, contact us and we will work with the artist to resolve the problem. We can also offer replacement motors if needed.
Credit will be issued either by check, credit or as a PayPal refund. No refunds after 30 days.
Damaged items upon shipping will be replaced. If you damage any of the CDs, Books or DVDs, you can request replacement copies at a reduced cost. You can also request back up CDs for other players in your home at reduced costs.